Virtual Expert®
News and Views
March 2020
Welcome,
Virtual Expert® News and Views is a monthly newsletter for Virtual Assistants, and written exclusively by Virtual Assistants. Keep current with tips, tools and industry information. Also stay up-to-date on what is happening at Virtual Expert® Training; one of the world's most elite and respected virtual assistant training programs.
Kathy Goughenour
Business Coach & Trainer
Founder Expert VA® Training / Virtual Expert®
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Virtual Assistant Business: The Art of Apologizing
As a virtual assistant, have you ever made a mistake? Of course, we all have! Mistakes happen in the course of running a virtual assistant business, even when we’ve taken every precaution to prevent them.
So, the question shouldn’t be “Have you ever made a mistake?,” but “What did you do about it?” That’s the tough question.
Today, I read a great article about a company who’s perfected the art of apologizing for mistakes. They send humble pies to keep clients happy.
What do you do when you make a mistake in your virtual assistant business? Make sure you don’t just brush it under the rug. Address it head on in a positive manner, and you’ll find even greater success as a virtual assistant.
Wishing you great success (and few mistakes) in your virtual assistant business.
~ Kathy Goughenour
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This Month's Inspirational Quote
About Kathy and Expert VA® Training/Virtual Expert®
Kathy Goughenour is an experienced and savvy business coach and trainer.
Kathy Goughenour’s 25+ years of marketing experience encompasses everything from print advertising and brochures to outdoor signage to the internet. She has an undergraduate degree in Marketing and an MBA.
She has worked in corporate settings, built multiple profitable small businesses herself, and created a 6-figure multi VA team. Her passion however, lies with helping others to achieve their own entrepreneurial goals through her extensive knowledge of the virtual marketing and virtual assistant field.
As a business coach and trainer, Kathy has quickly become a vital resource for helping women achieve their career and income goals as work-from-home Virtual Assistants.
Why Kathy Created Expert VA® Training
As her success grew, more and more colleagues sent their friends and family to Kathy for advice on how to start their own virtual assistant home-based businesses. Kathy enjoyed sharing her secrets to building a highly profitable Virtual Assistant business, and in 2008 started her own Virtual Assistant training program. She has now trained hundreds women (and a few men) to create success on their own terms as Expert VA®s and term she coined … Virtual Experts®.
